Charlotte Shelton is a founding member of WiseWork, a virtual consulting organization that specializes in innovative organizational development products and services. She is also a clinical professor in Rockhurst University’s School of Management where she challenges MBA students to think outside the box of traditional management theory. The material in this article is excerpted from her book Quantum Leaps: 7 Skills for Workplace ReCreation (Butterworth-Heinemann, 1999). She can be reached by fax at 913.268.4357 or on the internet at www.wisework.com.

If you only have a hammer
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