Business
Newwork Services+ – better Service now
Why Services+?
We live in a world of AI agents — and service teams should focus on solving problems, not sorting tickets.
Services+ is our AI-powered ticket handling solution designed to bring speed, clarity, and intelligence into every request.
AI automatically classifies, prioritizes, and routes tickets, suggests solutions, and recommends the next best action.
Your service experts stay focused on delivering exceptional support — while the system ensures nothing falls through the cracks.
What you can do with Services+
Services+ carries service requests forward as coordinated flows so issues are resolved faster without manual triage or ticket chasing.
01
Define services through a structured catalog where every request follows a FLOW with predictable execution.
02
Assign service work based on roles, skills, availability, and SLAs instead of static queues.
03
Equip agents with a unified workspace that includes request details, organizational context, collaboration, and next actions.
04
Monitor SLAs continuously and escalate or reroute work before deadlines are missed.
05
Let employees and customers request and track services designed to resolve issues, not just deflect volume.
Why this matters:
Issues are resolved faster with fewer handoffs
SLAs are met more consistently
Agents spend less time managing tickets and more time solving problems
Service quality scales as volume increases
Transform your Service Operations Today
SERVICES+ coordinates service execution across people and systems, helping teams resolve issues faster without manual triage, delays, or lost context.